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Comments
from
Satisfied Customers:
“I
have been a customer of A&M Auto Body
for 12 years. I have referred many happy
and very satisfied friends to A&M over
the years. A&M Auto Body does it right
the first time. I highly recommend their
services. You won’t be disappointed!”
- Rev. Charles A.H. Carrington
“Not
only did you do a quality job fixing the
damage to the outside of my car, you went
the extra mile and cleaned up my mess on
the inside. This is the kind of extra service
I remember my grandparents use to enjoy
years ago. I cannot say enough about the
quality of the repair work your shop puts
out, but also the high quality customer
service that you provide puts your business
on top.”
-Debra Williams
“I
must say that my mouth dropped open as your
shop went over my expectations! I was so
glad that I chose A&M. It’s bad
enough getting in a collision, but when
the result is better than when you went
in, that is something to crow about.”
-Jill Bergstrom
“I
appreciate the extra time and effort you
took for me…and you even remembered
my name! Impressive! It’s that level
of customer service that will keep A&M
in a flourishing business for many years
to come.”
-Allison Cohen |
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People choose A&M Auto Body
because of the high quality of customer service, exceptional
repair quality, and the beauty of the finished product.
Every employee at A&M works hard to go beyond what
customers expect. We realize that exceeding customer
expectations and gaining their trust will keep them
coming back year after year.
A&M is equipped to service all
makes and models of vehicles, a true asset in the auto
body profession. This is a benefit to A&M since
we turn no one away. Our I-CAR gold certified technicians
use digital technology to match paint perfectly, ensuring
both the body and physical attributes of the vehicle
will look undamaged after the repairs are complete.
The minute customers walk through the door at A&M
Auto Body they realize that we are in the business not
only to repair vehicles, but also to provide the highest
quality of service possible. Customers are treated with
respect from the very beginning; the impact of an experience
at A&M will last far into the future, long after
they drive their vehicle home.
The process begins with:
• Free estimates (no appointment necessary)
• Damage-free towing when necessary
• Assistance with:
-accident reports
-rental car arrangements
-loaner cars
-and more!
We work hard to keep appointments flexible at the convenience
of our customers. Over 70% of our estimates turn into
repairs completed at A&M Auto Body Collision Repair
Center!
To help make the experience as pleasant as possible,
we also offer:
• A Customer courtesy shuttle van
• Rental car reservations when necessary
• Complimentary loaner cars for customers when
needed
• Customers are kept informed throughout the repair
process
After repairs are completed and a quality check is
done, all vehicles are washed and vacuumed. Customers
are completely informed on the status of their vehicle:
• Deductible payments are collected from customer
• Insurance companies are billed only after total
customer satisfaction is secured
• Special instructions & warranty information
explained thoroughly
• All done in a timely fashion with attention
to the details!
• We always send customer thank you cards and
follow up with a call
• We also provide each customer with a “customer
satisfaction” reply mailer which is monitored
by a third party
• A&M ranks in the top 1% in the nation for
overall customer satisfaction!!
Our Customers Keep Us in Business;
We Are in the Business to Keep Our Customers Happy
Since 1956, satisfied customers have
been coming to A&M Auto Body. Many of our customers
remember coming into the shop with a grandparent to
pick up a car, or making that phone call home telling
their parents the estimated repair cost for their first
accident. A&M Auto Body has been part of numerous
families for generations, and will be for many more
to come.
Customers have been recommending their
family and friends to A&M Auto Body for years. The
welcoming atmosphere and integrity of A&M Auto Body
leaves a positive impression on our customers, who in
return pass along stories of an enjoyable experience
during such an awkward time.
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